See Visible Access Health in action

 As a Deaf patient, going to the pharmacy has always been stressful for me.

When I pick up a prescription, the pharmacist usually talks while looking at the computer, hands me paperwork, and asks, “Do you have any questions?” But without an interpreter or clear communication, I often just nod — even when I don’t fully understand.

I leave wondering:

• How exactly should I take this?
   
• Are there side effects I should watch for?
   
• Can I take this with my other medications?
   

It’s frustrating and honestly scary. Medication is serious. I shouldn’t have to guess.

Now, with Visible Access, everything is different.

I can watch clear, visual explanations in ASL about my medication — at my own pace. I can replay sections. I can actually understand what the medication is for, how to take it, and what to avoid.

For the first time, I feel confident leaving the pharmacy.

I’m not guessing anymore.
I’m informed.
I’m safe.
I’m empowered.