Pharmacy Accessibility Consulting

Many pharmacies want to serve every patient well but aren’t sure where to start. Visible Access Health offers practical, hands-on consulting to help your team communicate clearly and confidently with Deaf, hard-of-hearing, and Spanish-speaking patients.

Our founder, Lisa Colagross, grew up in a Deaf household and brings 35 years of interpreting experience across healthcare settings, including two decades in Video Relay Service. She knows what works at the pharmacy counter and what doesn’t.

Consulting Services

Accessibility Assessment
We review your pharmacy’s current communication practices, from drop-off to pick-up, and identify gaps that may leave patients confused or underserved.

Staff Training
Practical, easy-to-use training for pharmacists and technicians:

• How to work effectively with interpreters
• Deaf culture basics and communication etiquette
• When to use video education and when to request a live interpreter
• Simple strategies for clearer communication at the counter

Communication Workflow Design
We help you build a clear, repeatable process so every staff member knows what to do when a patient needs communication support.

Patient Education Materials
Guidance on creating or adapting medication information in ASL, Spanish, and plain language.

Accessibility Planning Support
Help organizing your communication practices to support ADA and Section 1557 accessibility goals.

Who We Work With
Independent pharmacies · Retail and community pharmacies · Hospital and outpatient pharmacies · Health centers and clinics

Call to action:
Ready to make your pharmacy more accessible?
Schedule a free 20-minute consultation to talk about your needs.

Consulting services provide practical communication and accessibility guidance. They do not constitute legal advice. For specific compliance questions, please consult a qualified attorney.