Built from a lifetime in the Deaf community

I grew up in a Deaf household. Long before I became an interpreter, I saw what happens when communication fails at the doctor’s office or the pharmacy counter: confusion, missed instructions, and real risk to someone I loved.

For 35 years since, I’ve worked as a sign language interpreter, including two decades in Video Relay Service, where I interpreted thousands of medical conversations. Over and over, I saw the same problems:

• Interpreters weren’t always there when the patient was. A two-minute counter conversation rarely gets one.
• Costs were hard to predict. Pharmacies wanted to help but struggled to pay for every interaction.
• General interpreting isn’t medication teaching. Getting dosage and side-effect details right takes care and consistency.

These weren’t gaps in compassion. They were gaps in the system.

What I built

Visible Access Health gives every patient clear medication instructions they can take home: short ASL videos, plus written instructions in English and Spanish, opened by a QR code on the bag. The routine instructions are handled the same careful way every time. Pharmacists still counsel their patients, and live interpreters are saved for the conversations that truly need them.

Our Mission

Every patient, regardless of hearing ability or language, should leave the pharmacy knowing how to take their medicine.